SIEMPELKAMP Remote Services
You call. We connect.
Your plant, our remote maintenance
The SIEMPELKAMP Remote Services support operators in mechanical and plant engineering in shortening downtimes and safeguarding the availability of their production.
A connection is established exclusively via a service router with the central remote server of SIEMPELKAMP after your prior authorization. During remote maintenance, you can follow all activities live at any time, and the entire service assignment is documented automatically. In this way, our service specialists check control and process data and work together with your team on a fast solution.
In a service case, it is a matter of minutes, not hours: we identify causes at an early stage, propose suitable measures, and, if necessary, prepare an on-site assignment so that it can take effect immediately. This relieves the burden on your maintenance team, keeps response times short, and creates the basis for a digital service architecture that evolves in line with the requirements of your plant.
Remote Services in the specialist and product areas at SIEMPELKAMP
Which specialist areas of the SIEMPELKAMP Group interact in a service case depends on your machine or plant, the underlying system, and the technical environment. The Remote Services deliver their full benefit where they meet the specific plant expertise.
Cross-division expertise with our Remote Services
Effective remote maintenance depends on fitting the plant – not the other way around.
We therefore pool the technical expertise of the entire SIEMPELKAMP Group and make it available to you in various cross-division Remote Services. You benefit from this in different plant environments, for example in the wood-based panel industry, in composite press lines, in material flow and transport logistics, and in drying and energy plants. In this way, your requirements always meet the right specialist expertise, which also reliably applies for more complex requirements.
Secure remote maintenance in mechanical engineering – SIEMPELKAMP Remote Services protect your plant availability
High plant availability does not arise by chance, but through clearly organized service structures. With the SIEMPELKAMP Remote Services, we provide you with the right tools to respond quickly and confidently to plant situations. This keeps your operation controllable even when there is no time for lengthy procedures.
The following services are available to you:
Quick diagnosis & troubleshooting
Structured remote diagnostics with clear narrowing down of the cause. We read out control and process data in a targeted manner, classify anomalies from a technical perspective, and provide an initial recommendation for measures. This turns a fault message into a reliable technical assessment in the shortest possible time. This is made possible by internationally established remote maintenance systems that have been developed specifically for the high demands of industrial environments.
Process & parameter support
Your plant is running, but not with the desired quality, speed, or repeatability? Together with your team, we check process values, propose specific adjustments, and stabilize operation without the need for an on-site assignment.
Preparation of on-site assignment
If an on-site service assignment becomes necessary, we create the prerequisites for an efficient appointment: clear to-dos, parts and tool lists, coordinated time windows. Field service can then start work with targeted preparation instead of arriving with an open assignment.
Documentation & handover
Every remote session ends with a short report: cause and effect, steps carried out, recommendations, next tasks. This ensures that handover to field service or internal teams takes place without any loss of information; on request, we also support effectiveness monitoring.
Holistic support from a single source – retrofit & modernization taken further
Retrofit and modernization deliver the greatest benefit when the measure is part of a bigger picture. We support you with a service concept that minimizes downtimes and secures the performance gained over the long term. With fast-response support and strategic preventive measures, we turn the conversion into the starting point for permanently increased productivity of your plant.
Have we sparked your interest?
With the SIEMPELKAMP Remote Services, we support your processes from quick diagnosis in the event of a malfunction through to the strategic development of a digital service architecture. Technical foresight and secure processes are the focus here. Let us work together to clarify how SIEMPELKAMP Remote Services can help ensure that your plant runs again more quickly and stands still less often in the future.
