What services are included in SIEMPELKAMP Remote Services?

Our aim is remote maintenance that works reliably in day-to-day machinery and plant operations. This includes structured remote diagnostics, joint review of process values, targeted preparation of on-site assignments, and transparent documentation and handover.

For which plants does SIEMPELKAMP offer Remote Services?

For different plant and product areas of the SIEMPELKAMP Group: from material and composite press lines to material flow and transport systems through to drying and energy plants. Depending on the area, we also include third-party systems in the plant environment.

What does remote maintenance in mechanical engineering mean at SIEMPELKAMP?

At SIEMPELKAMP, remote maintenance brings together the services that can be used to support maintenance tasks from a distance: from structured remote diagnostics and support for parameter adjustments through to targeted preparation of on-site assignments.

How secure is remote access in mechanical engineering at SIEMPELKAMP?

Connections are established exclusively after your approval and only to previously defined plant components. Within the SIEMPELKAMP Group, remote solutions are used that have been developed specifically for industrial use. You benefit from secure connections, clearly defined access rights, and transparent documentation of the sessions.

How do Remote Service, Condition Monitoring, and Digital Service differ?

Remote Service addresses specific events such as malfunctions or optimization and provides rapid remote diagnostics for them. Condition Monitoring is understood as the continuous monitoring of defined plant parameters. Digital Service is the overarching framework that combines these services with additional digital modules such as Technical Helpdesk and online spare parts service to form an end-to-end service model.

How quickly is a remote session available?

Remote sessions can be activated at short notice via the responsible service areas of the SIEMPELKAMP Group. At SIEMPELKAMP Logistics & Service, the 24/7 Remote Service is available around the clock; in an emergency, the specialists can also be reached daily via the service hotline.

What advantages do SIEMPELKAMP Remote Services offer?

You gain response speed and planning reliability in ongoing plant operation. Downtimes become shorter, outage costs lower, and you have location-independent access to expert knowledge. From the helpdesk through to on-site assignments, the service modules interlock in a clear escalation logic.

SIEMPELKAMP Remote Service: Remote maintenance & diagnostics

Your plant, our remote maintenance: Fast. Secure. SIEMPELKAMP.

The SIEMPELKAMP Remote Services support operators in machinery and plant engineering in shortening downtimes and safeguarding the availability of their production.

A connection is established exclusively after your prior authorization via a service router to the central remote server at SIEMPELKAMP. During remote maintenance, you can follow all activities live at any time, and the entire service assignment is documented automatically. This allows our service specialists to check control and process data and work together with your team on a fast solution.

In a service case, it is a matter of minutes, not hours: We identify causes at an early stage, propose suitable measures, and, if necessary, prepare an on-site assignment so that it can take effect immediately. This relieves the burden on your maintenance team, keeps response times short, and creates the basis for a digital service architecture that continues to evolve in line with your plant’s requirements.

Remote Services in the specialist and product areas of the SIEMPELKAMP Group

Which specialist areas of the SIEMPELKAMP Group interact in a service case depends on your machine or plant, the underlying system, and the technical environment. The Remote Services deliver their full benefit wherever they meet the specific plant expertise.

SIEMPELKAMP Logistics & Service – 24/7 Remote Service

Robust remote maintenance is the basis for high plant and machine availability. SIEMPELKAMP Logistics & Service provides a round-the-clock Remote Service that closely integrates remote diagnostics with field service and technology consulting. The 24/7 Remote Service was developed specifically for industrial use on production plants and is already installed at over 60 percent of customers. In addition, a Technical Helpdesk and an 8/5 Remote Service are available. A service hotline can be reached every day and provides support with electrical, hydraulic, or mechanical questions.

SIEMPELKAMP Energy & Drying Solutions – Remote Service for drying and energy plants

Drying and energy plants react sensitively to changing process parameters. SIEMPELKAMP Energy & Drying Solutions therefore supplements inspection and on-site assignments with remote support so that drying and energy plants can quickly run in a stable manner. Requests can be submitted by phone or email; online troubleshooting and fault correction take place directly in the control system and visualization – if desired, also outside business hours so that time losses in a service case remain as small as possible.

SIEMPELKAMP Transport Systems – Remote Service for material flow and transport systems

In the machinery and plant environment, transport systems play a central role and cannot tolerate long response times. SIEMPELKAMP Transport Systems therefore uses a remote system developed specifically for industrial use, which allows the plant status to be analyzed directly, quickly, and securely, both in the event of acute malfunctions and when optimization is required during ongoing operation. Through a global partner network, the service specialists are also easy to reach and, if necessary, can be on site in the shortest possible time to carry out repairs directly. This keeps downtimes to a minimum and the availability of your production at a maximum.

Cross-division expertise with SIEMPELKAMP Remote Services

Effective remote maintenance depends on fitting the plant – not the other way around.

We therefore pool the technical expertise of the entire SIEMPELKAMP Group and make it available to you in various cross-division Remote Services. You benefit from this in different plant environments, for example in the wood-based panel industry, on composite press lines, in material flow and transport logistics, and in drying and energy plants. This ensures that your requirements always meet the right specialist expertise, which also responds reliably to more complex requirements.

Secure remote maintenance in mechanical engineering – SIEMPELKAMP Remote Services protect your plant availability

High plant availability does not arise by chance, but through clearly organized service structures. With SIEMPELKAMP Remote Services, we provide you with the right tools to respond quickly and confidently to plant situations. This keeps your operation controllable even when there is no time for lengthy procedures.

The following services are available to you:

Rapid diagnostics & troubleshooting

Structured remote diagnostics with clear identification of the cause. We read out control and process data in a targeted manner, classify anomalies from a technical perspective, and provide an initial recommendation for action. This turns a fault message into a reliable technical assessment in the shortest possible time. This is made possible by internationally established remote maintenance systems that have been developed specifically for the high demands of industrial environments.

Process & parameter support

Your plant is running, but not with the desired quality, speed, or repeatability? Together with your team, we check process values, propose specific adjustments, and stabilize operation without the need for an on-site assignment.

Preparation of on-site assignments

If an on-site service assignment is required, we create the conditions for an efficient appointment: clear to-dos, parts and tool lists, and coordinated time windows. Field service can then start work with targeted preparation instead of arriving with an open assignment.

Documentation & handover

Every remote session concludes with a brief report: cause and effect, steps carried out, recommendations, and next tasks. This ensures that handover to field service or internal teams takes place without any loss of information; if desired, we also support effectiveness monitoring.

Holistic support from a single source – taking retrofit & modernization further

Retrofit and modernization deliver the greatest benefit when the measure is part of a bigger picture. We support you with a service concept that minimizes downtimes and secures the performance gained over the long term. With fast-response support and strategic preventive measures, we turn the conversion into the starting point for a permanently increased productivity of your plant.

Maintenance & inspection

Spare parts service

Consulting & audit

Retrofit & modernization

Have we sparked your interest?

With SIEMPELKAMP Remote Services, we support your processes from rapid diagnostics in the event of a malfunction through to the strategic development of a digital service architecture. Technical foresight and secure procedures are the focus here. Let us work together to clarify how SIEMPELKAMP Remote Services can help ensure that your plant runs again more quickly in the future and stands still less often.

SIEMPELKAMP Remote Services