SIEMPELKAMP customer service

Condition-based inspections and plannable maintenance intervals form the foundation for high availability of machines and plants. Our services range from targeted supervision of individual assemblies to comprehensive full service in accordance with OEM specifications and can be flexibly adapted to your maintenance concept.

Via secure remote access, our specialists analyze the condition of machines and plants around the clock, derive immediate measures, and, where necessary, prepare on-site assignments in a structured manner. This support is particularly effective for continuously operated lines and networked systems in which response speed and IT security are equally important.

Practice-oriented training modules provide your operating personnel with the know-how required for safe operation, proactive maintenance, and independent process optimization. The formats are modular in design, can be conducted on site or digitally, and cover both fundamentals and advanced diagnostic methods.

SIEMPELKAMP Logistics & Service (SLS) is your point of contact for customer service on wood-based panel plants, presses for rubber production, and metal forming. The range of services includes 24/7 remote service, field service assignments, digital service offerings, and in-depth technology consulting. With many years of experience in operating complex production lines, we combine manufacturer-related original equipment expertise with a globally networked service organization.

For drying, energy, environmental, and burner systems, SIEMPELKAMP Energy & Drying Solutions offers specialized field service that covers installation, commissioning, and recurring inspections. Especially for thermal process plants and environmental technology applications in which temperature control and air management directly influence product quality, regular condition assessments ensure stable operating parameters. In addition, our specialists support you with modernization projects on existing drying, energy, and environmental systems.

Transport systems and automated guided vehicles are a key factor for stable material flow and reliable processes in networked production environments. We support you with remote service, inspections, training, and on-site assignments to keep these systems available and efficient throughout their entire life cycle. Our service covers manual, powered, and autonomous transport solutions – regardless of whether it is a single plant for conveyor belts or a fully automated logistics system.

Industrial fans and their peripherals – including dampers, slides, filter units, and duct systems – are indispensable for stable air management in drying and energy processes. SIEMPELKAMP Industrial Fans offers maintenance, servicing, and optimization of these process air systems, including across different manufacturers. SIEMPELKAMP customer service in this area is aimed at operators who see precise air and temperature control as a prerequisite for consistent process quality.

In wood-based panel production, the quality of material preparation plays a decisive role in the final product. We support sorting, metering, and forming plants with spare parts service, planned inspections, and technical support during ongoing operation. Whether vibrating screens, gluing systems, or forming stations – the services are tailored to the process-related units that control the material flow in LVL wood-based material plants and particleboard lines.

Whether in the wood-based panel industry, in recycling, in plastics processing, or in sensitive process industries such as food, pharmaceuticals, and chemicals: size-reduction machines and plants from SIEMPELKAMP Size Reduction are used in demanding production environments. To ensure that these plants operate reliably and efficiently, SIEMPELKAMP Size Reduction offers targeted services for maintenance and inspection, remote support, and practice-oriented training. Regular inspections create transparency regarding plant condition, remote service enables rapid technical support from a distance, and training strengthens operating and maintenance personnel in the safe handling of the machines. In this way, the services make an important contribution to high plant availability, stable processes, and long-term operational reliability.

The SIEMPELKAMP Foundry is one of the world’s largest hand-molding foundries and manufactures large castings with a unit weight of up to 320 tons. The service covers the entire foundry value chain – from casting design through machining and casting welding to logistics and heavy transport. Operators in the fields of energy conversion, raw material processing, and press technology benefit from end-to-end support for their casting-related requirements.

SIEMPELKAMP Crane Technology services bridge and gantry cranes as well as load-handling equipment with load capacities of up to 300 tons – from regular inspection and maintenance contracts to comprehensive modernization. Our customer service in the field of crane technology also covers repairs, installation, and dismantling and supports not only SIEMPELKAMP crane systems but also third-party cranes in various operating environments. With around 100 specialists at the Moormerland and Hamburg sites, an experienced team is at your disposal to provide professional support for customized crane solutions throughout their entire life cycle.

ForgeIQ offers planned and emergency-related service assignments for forging presses, ring-rolling plants, and associated peripherals – with a focus on the North American market. Our expertise includes mechanical, hydraulic, and electrical repairs as well as control electronics upgrades on industrial plants to improve operating efficiency. ForgeIQ services both SIEMPELKAMP plants and third-party equipment and supplements field service with condition monitoring and intelligent maintenance programs.