What services does SIEMPELKAMP customer service include?

SIEMPELKAMP customer service covers the entire life cycle of industrial plants. This includes commissioning, condition-based inspections, plannable maintenance, repair, 24/7 remote diagnostics, worldwide field service assignments, and practice-oriented training for operation, maintenance, and process optimization. The services are performed in accordance with OEM specifications and can be scaled from targeted supervision to a full-service concept.

For which plants and industries is SIEMPELKAMP customer service relevant?

Our customer service is aimed at operators of wood-based material plants, metal forming presses, composite production lines, rubber presses, and drying and energy plants. In addition, conveying and transport systems, industrial fans, crane systems, and forging presses are supported. Our various specialist departments ensure that industry-specific know-how flows into every service assignment.

Does SIEMPELKAMP also provide service for third-party plants or components from other manufacturers?

Yes, in several specialist departments we also support plants and components from other manufacturers. This applies in particular to industrial fans and process air systems (SIEMPELKAMP Industrial Fans), to forging presses from various manufacturers (ForgeIQ), and to spare parts supply for adjacent plant areas. In this way, a consistent service structure can also be established in heterogeneous production environments.

What training does SIEMPELKAMP offer for machine and plant operators?

Our training courses are modular in design and can be conducted on site at the machine or plant as well as digitally. The spectrum ranges from basic courses on operating sequences, fault patterns, and safety routines to advanced sessions on process optimization and diagnostic methods. The training courses are aimed equally at operating personnel, maintenance teams, and production managers.

Does SIEMPELKAMP also support predictive maintenance and digitalization?

With solutions such as Prod-IQ and DAHMOS, we offer digital tools that provide transparency for production data, quality indicators, and process parameters. These Industrial IT systems can be integrated into existing automation environments and form the basis for a data-driven, predictive maintenance strategy. In combination with our SIEMPELKAMP customer service, this creates an end-to-end concept that increasingly replaces reactive interventions with proactive measures.

Customer service

Customer service from SIEMPELKAMP – fast, efficient, solution-oriented

SIEMPELKAMP customer service supports you wherever technical availability and rapid response determine your productivity.

Our range of services includes commissioning of new machines and plants, condition-based inspections, remote diagnostics, and hands-on training for your operating personnel – tailored to the requirements of industrial production environments. As a manufacturer-related partner with a global service network, we ensure that technical expertise and original equipment manufacturer know-how are available to you anytime and anywhere.

Our service philosophy is consistently operations-focused: we safeguard the availability of your machines and plants, create transparency regarding the technical condition of your systems, and enable your team to further develop processes independently. Every assignment is structured, documented, and designed to minimize downtime and keep your operations permanently efficient.

Safeguarding plant availability – an overview of our services

Industrial production environments place high demands on technical support – especially when machines and plants are running in multi-shift operation and downtime has a direct impact on value creation. Our SIEMPELKAMP customer service therefore bundles services that go far beyond a one-off assignment. Already during commissioning, we work with you to lay the foundation for a stable production ramp-up, including functional testing, parameter setting, and practical instruction for your operating personnel. During ongoing operation, maintenance, inspection, remote diagnostics, and further qualification then interlock – tailored to the specific requirements of your industrial solutions.

Maintenance & inspection

Condition-based inspections and plannable maintenance intervals form the foundation for high availability of machines and plants. Our services range from targeted supervision of individual assemblies to comprehensive full service in accordance with OEM specifications and can be flexibly adapted to your maintenance concept.

Remote services

Via secure remote access, our specialists analyze the condition of machines and plants around the clock, derive immediate measures, and, where necessary, prepare on-site assignments in a structured manner. This support is particularly effective for continuously operated lines and networked systems in which response speed and IT security are equally important.

Training

Practice-oriented training modules provide your operating personnel with the necessary know-how for safe operation, forward-looking maintenance, and independent process optimization. The formats are modular in design, can be conducted on site or digitally, and cover both fundamentals and advanced diagnostic methods.

Customer service in the specialist and product areas of the SIEMPELKAMP Group

Depending on the type of plant and technical environment, the appropriate specialist department within the SIEMPELKAMP Group takes the lead in customer service. Whether you operate plants for the wood-based panel industry, composite production lines, forging presses, or drying systems – we coordinate the internal alignment while you benefit from central access and consistent service quality. The following specialist departments give you an overview of the services you can expect there in each context.

Logistikhalle von SIEMPELKAMP mit moderner Gebäudefassade

Your central service partner for logistics & service

SIEMPELKAMP Logistics & Service (SLS) is your contact for customer service on wood-based material plants, presses for rubber production, and metal forming. The range of services includes 24/7 remote service, field service assignments, digital service offerings, and in-depth technology consulting. With many years of experience in operating complex production lines, we combine manufacturer-related original equipment expertise with a globally networked service organization.

Großformatige industrielle Trocknungsanlage mit mehreren vertikalen Prozesstürmen und Rohrleitungssystemen.

Field service for thermal process plants and environmental technology

For drying, energy, environmental, and burner systems, SIEMPELKAMP Energy & Drying Solutions offers specialized field service that covers installation, commissioning, and recurring inspections. Especially for thermal process plants and environmental technology applications in which temperature control and air management directly influence product quality, regular condition assessments ensure stable operating parameters. In addition, our specialists support you with modernization projects on existing drying, energy, and environmental systems.

Siempelkamp uTrack Schwerlast-FTS auf bodenintegrierten Rundschienen in einer modernen Produktionshalle.

Global service for conveying systems and automated guided vehicles

Conveying systems and automated guided vehicles are a key factor for stable material flow and reliable processes in networked production environments. We support you with remote service, inspections, training, and on-site assignments to keep these systems available and efficient throughout their entire life cycle. Our service covers manual, powered, and autonomous transport solutions – regardless of whether it is a single plant for conveyor belts or a fully automated logistics system.

Schweißer bei der Herstellung eines großformatigen Ventilatorlaufrads von Siempelkamp Industrial Fans.

Services for industrial process air systems

Industrial fans and their peripherals – including dampers, slides, filter units, and duct systems – are indispensable for stable air management in drying and energy processes. SIEMPELKAMP Industrial Fans offers maintenance, servicing, and optimization of these process air systems, including across different manufacturers. SIEMPELKAMP customer service in this area is aimed at operators who see precise air and temperature control as a prerequisite for consistent process quality.

Siempelkamp Leimküche mit Rohrleitungen, Vorratsbehältern, Pumpen und automatisierter Dosiertechnik für die Holzwerkstoffproduktion.

Customer service for grading and forming plants

In wood-based material production, the quality of material preparation has a decisive influence on the end product. We support grading, metering, and forming plants with spare parts service, scheduled inspections, and technical support during ongoing operation. Whether vibrating screens, gluing systems, or forming stations – the services are tailored to the process-related units that control the material flow in LVL wood-based material plants and particleboard lines.

Verschiedene Holzfraktionen wie Pellets, Späne, Strands, Hackschnitzel und Fasern als Beispiele für die industrielle Holzaufbereitung.

Service for size reduction machines and plants

Whether in the wood-based panel industry, recycling, plastics processing, or sensitive process industries such as food, pharmaceuticals, and chemicals: size reduction machines and plants from SIEMPELKAMP Size Reduction are used in demanding production environments. To ensure that these plants operate reliably and efficiently, SIEMPELKAMP Size Reduction offers targeted services for maintenance and inspection, remote support, and practice-oriented training. Regular inspections create transparency regarding plant condition, remote service enables rapid technical support from a distance, and training strengthens operating and maintenance personnel in the safe handling of the machines. In this way, the services make an important contribution to high plant availability, stable processes, and long-term operational reliability.

Abguss von flüssigem Metall aus einer großen Gießpfanne in der Siempelkamp Giesserei.

Engineering, machining, and logistics for large castings

The SIEMPELKAMP foundry is one of the world’s largest hand-molding foundries and manufactures large castings with a unit weight of up to 320 tons. The service covers the entire foundry value chain – from casting design through machining and casting welding to logistics and heavy transport. Operators in the fields of energy conversion, raw material processing, and press technology benefit from end-to-end support for their casting-related requirements.

Siempelkamp Brückenkran in einer HalleSiempelkamp Brückenkran in einer Halle

Inspection, maintenance, and modernization of crane systems

SIEMPELKAMP crane technology supports bridge and gantry cranes as well as load handling attachments with load capacities of up to 300 tons – from regular inspection and maintenance contracts through to comprehensive modernization. Our customer service in crane technology also covers repairs, installation, and dismantling and supports not only SIEMPELKAMP crane systems but also third-party cranes in various operating environments. With around 100 specialists at the Moormerland and Hamburg sites, an experienced team is at your disposal that provides professional support for customized crane solutions throughout their entire life cycle.

Ready when you need us – SIEMPELKAMP customer service

Behind every high-performance plant is a service network that is ready when it matters. We work to make that moment plannable for you – and if it should ever not be, we respond with the speed and depth of expertise that your operations demand.

SIEMPELKAMP customer service does not end with maintenance, remote diagnostics, and training. Additional services such as independent plant assessments, strategic technology consulting, and secure remote access available around the clock expand your service environment and give you the confidence to tackle technical challenges in a structured way at any time.

Zahnräder als Symbol für Original-Ersatzteile und technischen Service von SIEMPELKAMP.

Spare parts service

Retrofit & modernization

Zwei SIEMPELKAMP-Servicetechniker bei der digitalen Anlagenprüfung mit Tablet.

Consulting & audit

Do you have further questions about customer service from SIEMPELKAMP?

If you would like to discuss a specific concern or obtain information about services for your plant, we will be happy to assist you personally. We will connect you with the right contact person for your technical environment.

SIEMPELKAMP Customer service

Customer service from SIEMPELKAMP – fast, efficient, solution-oriented

Safeguarding plant availability – an overview of our services

Maintenance & inspection

Remote services

Training

Customer service in the specialist and product areas of the SIEMPELKAMP Group

Your central service partner for logistics & service

Field service for thermal process plants and environmental technology

Global service for conveying systems and automated guided vehicles

Services for industrial process air systems

Customer service for grading and forming plants

Service for size reduction machines and plants

Engineering, machining, and logistics for large castings

Inspection, maintenance, and modernization of crane systems

Ready when you need us – SIEMPELKAMP customer service

Spare parts service

Retrofit & modernization

Consulting & audit

Do you have further questions about customer service from SIEMPELKAMP?

FAQs about customer service from SIEMPELKAMP

Safeguarding plant availability – an overview of our services

Maintenance & inspection

Remote services

Training

Customer service in the specialist and product areas of the SIEMPELKAMP Group

Your central service partner for logistics & service

Field service for thermal process plants and environmental technology

Global service for conveying systems and automated guided vehicles

Services for industrial process air systems

Customer service for grading and forming plants

Service for size reduction machines and plants

Engineering, machining, and logistics for large castings

Inspection, maintenance, and modernization of crane systems

Ready when you need us – SIEMPELKAMP customer service

Spare parts service

Retrofit & modernization

Consulting & audit

FAQs about customer service from SIEMPELKAMP